• Intrinsic Network Solutions Leamington Spa
  • Intrinsic Network Solutions Leamington Spa
  • Intrinsic Network Solutions Leamington Spa
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Contact Details

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T: 0203 475 4230

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Intrinsic Support Services

Intrinsic provides a fully managed support desk for you to utilise as an extension of your own IT department. Our dedicated in-house team of support technicians are available over the phone to assist you with any queries relating to the ongoing operation of your network. Using secure Remote Access, our team will connect to your environment and assist you in fixing issues you report to us.

We can also perform regular health checks on your network and devices to ensure everything is working correctly and report back to you if we find anything that needs looking at before it becomes an issue.

How do we do it?

Our Support contracts, starting from as little as £1,000 per year, are designed to be simple for you to understand and budget for. For your annual premium, which we agree with you in advance based around your requirements, you are entitled to unlimited telephone calls with our team on any technology area that we support for you, and scheduled quarterly reviews. As a small optional extra, we can also remotely monitor your criticial devices and servers, and automatically alert you should any of these go off-line.

When you place a call with us, we'll ask you to tell us how serious you regard the issue ranging from Sevirity 1 (Network down) through to Severity 4 (some information is required). By doing this, we can ensure that the right resources are allocated to your support request. We also offer Service Level Agreements (SLAs) against each of these ratings and report on our success in meeting these in our scheduled reviews. We follow ITIL practice and guidelines on everything that we do, so you can be happy that we are dealing with your issue in the right way, every time.

Following next is a list of some of the products and technologies that we actively support. We didn't really want to create such a long list, however couldn't really avoid it. If you'd like to discuss your support requirements with us in more detail, please contact us and let us demonstrate our value to you.

What do we support?

CISCO SYSTEMS

    Switching and Routing: Anything that is IOS based including all Catalyst and ISR Routing Platforms and also now Nexus.

    Unified Communications: UC300, UC500, Communications Manager Express, Communications Manager, Unity, Unity Connection, Unity Express, Contact Centre Express and Presence.

    Wireless: All Aironet Access Points, Wireless LAN Controllers (WLC), Wireless Configuration System (WCS) and Wireless Location Appliance.

    Firewalls: All Cisco Adaptive Security Appliance (ASA) platforms, Firewall Services Module (FWSM) and legacy PIX environments.

    Security: Cisco IPS and IDS products, including IDSM-2 modules. Cisco Security Agent (CSA). Cisco CS-MARS. Cisco Security Manager. Cisco Network Admission Control (NAC)

    CHECKPOINT

    Unified Threat Management: UTM-1 Appliances, End Point Security, Safe@Office

    JUNIPER NETWORKS

    Routing and Switching: Anything JUNOS based, including J Series Routers and EX Series Switches.

    Security: Netscreen, SSG and SRX Security Gateways. SA Series SSL VPN Appliances.

    BLUECOAT

    Proxy Appliances: ProxySG and ProxyAV Appliances, and Bluecoat Reporter.

    WAN Acceleration: ProxySG and Packeteer Appliances. Bluecoat ProxyClient

    RSA

    Authentication: RSA Authentication Manager version 6.x and 7.x

    Integration: Integration with Remote Access Solutions from Cisco and Juniper. Login integration for Microsoft Active Directory.

    HEWLETT PACKARD

    Switches: Any Procurve product including 2XXX, 5XXX and 6XXX series.

    F5 NETWORKS

    Load Balancers: BigIP Web Load Balancers

Support Capabilities

Intrinsic's world class support services provide the following key benefits:

  • In House dedicated support team
  • Choice of customisable support packages including 24x7
  • Proactive Monitoring and alerting
  • Support for products from Cisco Systems, Juniper, HP, RSA, Bluecoat, Checkpoint, F5 and other leading vendors
  • Fixed priced unlimited usage contracts
  • Scheduled regular quarterly reviews
  • ITIL Compliant Helpdesk and Management system